Many players have questions about Justcasino before they deposit their first euro — here are the honest answers.
Getting Ready
- Ensure you are at least 18 years old and gambling legally in your jurisdiction.
- Have a valid email address and phone number for verification.
- Prepare a government-issued ID (passport, driver’s license) for KYC checks.
- Choose a payment method: credit/debit cards, e-wallets or bank transfer.
- Set a budget — never gamble more than you can afford to lose.
- Check that your internet connection is stable for smooth gameplay.
How to Sign Up
- Visit the casino website and click “Sign Up” or “Register”.
- Fill in your personal details: full name, date of birth, address, email, phone.
- Create a username and a strong password (at least 8 characters with numbers and symbols).
- Select your preferred currency and any welcome bonus if offered.
- Agree to the terms and conditions, then submit the form.
- Verify your account via the email link or SMS code sent to you.
- Log in and make your first deposit to activate any bonus.
Wagering Calculation
Most welcome bonuses come with wagering requirements. For example, a 100% bonus up to €100 with 35x wagering means you must wager the bonus amount 35 times before withdrawing. If you deposit €50 and receive a €50 bonus, your wagering requirement is 35 × €50 = €1,750. If the bonus also requires wagering the deposit, the calculation becomes 35 × (deposit + bonus) = 35 × €100 = €3,500.
Game contributions vary: slots typically count 100%, table games may count only 10-20%, and live dealer games often 0%. To clear wagering efficiently, focus on slots with 100% contribution. For instance, if you have €3,500 to wager and play a slot with 100% contribution, you need to bet that total amount. At €1 per spin, that’s 3,500 spins. At 95% RTP, your expected loss is 5% of €3,500 = €175, so you might lose part of your deposit.
Always check the maximum bet allowed while wagering (often €5 per spin) and time limits (usually 30 days).
Financial Operations
| Method | Min Deposit | Min Withdrawal | Processing Time |
|---|---|---|---|
| Visa/Mastercard | €10 | €20 | 1-3 business days |
| Skrill | €10 | €10 | Instant to 24 hours |
| Neteller | €10 | €10 | Instant to 24 hours |
| Bank Transfer | €20 | €50 | 3-7 business days |
Deposits are usually instant. Withdrawals may require identity verification first. Important: Always use the same method for deposits and withdrawals to avoid delays.
Is It Safe?
The casino operates under a Curacao eGaming license. While Curacao licenses are common, they offer less player protection than MGA or UKGC licenses. Winnings from Curacao-licensed casinos may be subject to local income tax depending on your country. For example, Finnish players must declare gambling winnings as taxable income if the casino is not locally licensed. Always check your local tax laws.
The site uses SSL encryption to protect your data. Two-factor authentication (2FA) is available for extra security. Note: Always enable 2FA in your account settings.
Support Guide
Here are common scenarios and how to handle them:
- Forgot password: Click “Forgot Password” on the login page, enter your email, and follow the reset link.
- Deposit not showing: Check transaction history. If pending for over 30 minutes, contact support with your transaction ID.
- Withdrawal pending: Verify your account first. If already verified, standard processing is 24-72 hours. Contact support if it exceeds that.
- Bonus not credited: Ensure you met the minimum deposit and entered any bonus code. If yes, contact live chat.
- Account locked: Usually due to multiple login attempts. Contact support via email to unlock.
- Technical issue with a game: Clear browser cache or try a different device. If persists, report the game and time.
Worth Knowing
Responsible gambling tools are available: you can set deposit limits (daily, weekly, monthly), session time limits, and even self-exclusion for a period or permanently. These can be adjusted in your account under “Responsible Gaming”. If you feel your gambling is out of control, use these tools immediately. The casino also provides links to gambling help organizations.
Quick Answers
How long do withdrawals take?
E-wallets typically process within 24 hours, credit cards 1-3 days, and bank transfers 3-7 business days.
Can I change my currency after signing up?
No, the currency is selected during registration and cannot be changed later. Contact support only in exceptional cases.
Is there a mobile app?
The casino offers a mobile-optimized website that works on all browsers. No separate app download is required.
What documents are needed for verification?
You will need a copy of your passport or ID, a utility bill for address proof, and possibly a selfie holding your ID.
Are there country restrictions?
Yes, players from the US, UK, France, and several other countries are not accepted. Check the terms for the full list.
Can I have multiple accounts?
No, only one account per person is allowed. Duplicate accounts will be closed and winnings forfeited.
How do I self-exclude?
Go to Responsible Gaming in your account settings or contact support to request self-exclusion. You can choose a period from 1 month to permanent.
We hope this guide helps you navigate the casino experience confidently. Remember to gamble responsibly and always read the terms and conditions carefully before claiming any bonus. If in doubt, contact support for clarification.
